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user_2330or
1st Topic

3 Messages

Thursday, September 5th, 2024 12:55 AM

Upgraded to ultimate TV plan online today

Comcast tech from another country called and asked me what I wanted. I explained to her what I did online and came back and said she could not access my account and will transfer me to a team that can help. Then I received a recording saying thanks for calling and asked what I needed 

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4 months ago

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XfinityRay

Official Employee

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2.4K Messages

4 months ago

Greetings, user_2330or! I apologize that you did not get the help you needed today. Our team is here and can assist you. Your post title shows you upgraded to Ultimate TV today. Are the channels working or are you having trouble with them? 

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user_2330or

3 Messages

No. I have order number. I just did a chat with someone that I could not understand so I told her thanks for trying but I will call customer service tomorrow 

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4 months ago

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XfinityRay

Official Employee

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2.4K Messages

Let's get this figured out so you can enjoy those new stations, user_2330or. No need to call, we have everything we need to help you right here. The channels usually work immediately after approving the order. I will need to check your account from here.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_2330or

3 Messages

Done . Hopefully it worked 

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4 months ago

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XfinityRay

Official Employee

 • 

2.4K Messages

I got it and just replied in the Direct Message, user_2330or. We look forward to further helping with the channels! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

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