Visitor
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1 Message
Upgraded to 2gbps
I upgraded my plan speed to 2 gbps for my WiFi but I am still only getting the 1gbps even though it says my plan is for 2gbps. I have tried restarting my router and have tried to email Xfinity with no response.
Visitor
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1 Message
I upgraded my plan speed to 2 gbps for my WiFi but I am still only getting the 1gbps even though it says my plan is for 2gbps. I have tried restarting my router and have tried to email Xfinity with no response.
EG
Expert
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121.1K Messages
3 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
3 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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