Hey there, user_vxtobc! Thanks for sliding by on our XFINITY Community forum. I know how exciting it can be when you upgrade your Internet speed and breeze through your online tasks in record time!🥇I'm genuinely sorry that things haven’t worked out that way for you yet.
Not to worry! Our team is here to help get you on the right track! Could you please try a power cycle by rebooting the modem by unplugging the power cord and waiting 10 seconds until you plug it back in? Then, once you're back online after 10 minutes if you can run a speed test at XFINITY Speed Test and send us the screenshot of your results here. We look forward to working with you to reach a final solution!
If you are still seeing your order pending, let’s take a quick look at the work order and see if there’s anything left to wrap up! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
•
431 Messages
15 hours ago
Hey there, user_vxtobc! Thanks for sliding by on our XFINITY Community forum. I know how exciting it can be when you upgrade your Internet speed and breeze through your online tasks in record time!🥇I'm genuinely sorry that things haven’t worked out that way for you yet.
Not to worry! Our team is here to help get you on the right track! Could you please try a power cycle by rebooting the modem by unplugging the power cord and waiting 10 seconds until you plug it back in? Then, once you're back online after 10 minutes if you can run a speed test at XFINITY Speed Test and send us the screenshot of your results here. We look forward to working with you to reach a final solution!
2
0