Contributor
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29 Messages
Upgraded service - how long for new channels??
Hello,
I upgraded myTV and Internet services last night, but still see none of the new channels. I am keeping the existing X1 box for the new TV service. I am being shipped a self install gateway, so I know I'll wait on that, but shouldn't the new channels show up almost instantly for TV?
Responses
ComcastKorie
Official Employee
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155 Messages
23 d ago
Hello there, @sconnelly29. Thank you for taking the time to reach out to us. It sounds like since the order is still opened due to us sending you a new modem, the plan you agreed upon will not start (including the cable channels) until you receive the new equipment, and get it activated. I hoped this helps clear things up. :)
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