sconnelly29's profile
sconnelly29
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

 • 

29 Messages

Fri, Apr 16, 2021 4:34 PM

Upgraded service - how long for new channels??

Hello,

I upgraded myTV and Internet services last night, but still see none of the new channels. I am keeping the existing X1 box for the new TV service. I am being shipped a self install gateway, so I know I'll wait on that, but shouldn't the new channels show up almost instantly for TV?

Responses

Official Employee

 • 

155 Messages

23 d ago

Hello there, @sconnelly29. Thank you for taking the time to reach out to us. It sounds like since the order is still opened due to us sending you a new modem, the plan you agreed upon will not start (including the cable channels) until you receive the new equipment, and get it activated. I hoped this helps clear things up. :) 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Contributor

 • 

29 Messages

@ComcastKorie Sure does. Thanks!

Official Employee

 • 

155 Messages

Anytime! If you ever need help with anything, our amazing forum community is here for you. :) Have an amazing weekend and thank you for being the best part of Xfinity. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here