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user_c6216e
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Monday, August 10th, 2026 2:15 AM

Upgraded router stays hot

Got an upgrade router and the first one was super hot to the touch, was constantly disconnecting and had our house smelling like burning wires. Replaced it today with the same model and its starting to do the same thing. Already got to the touch. The router itself and the wall plug are hot. Is this a common problem and how can I fix/avoid it from continuing to happen? Can I go back to our previous model?

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5 hours ago

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EG

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119.9K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.9K Messages

6 hours ago

 

user_c6216e, thanks for reaching out through Xfinity Forums. Are you using one of our modems, or do you have your own? 

 

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user_c6216e

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I’m using an Xfinity one. The XB8 model. 

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5 hours ago

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XfinityAdrienne

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2.1K Messages

Thank you so much for taking the time to share with us @user_c6216e! I would be more than happy to further troubleshoot with you. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

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  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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5 hours ago

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