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user_b2u1ud
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Saturday, March 22nd, 2025 4:55 AM

Upgraded from 800 SuperFast to 2100 - Download speeds bouncing from 300-1500 with CODA56

Hi,

I have been using the CODA56 with the 800Mbps plan and ran off the promo rate.
I decided to try out the 2100 Mbps plan with no term contract to see if we would be able to notice a difference (with streaming and work at home/video conferencing demands).

The CODA56 was listed as supporting the speeds.

The download speeds are erratic at best. Ranging from low 300's to about 1500. 
Rebooted modem and router. Also checked my 5MHz and 6Mhz channels are not colliding with neighbors.

Now looking back at the plans, the 800 Mbps plan with the 12 month contract is a bit higher than when I chose to try out the faster speed. I would have probably not tried out the 2100 plan if the website had told me that the 800 plan price would go up if I did not take it then.

Any suggestions or help will be appreciated.

Question

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Updated 

1 month ago

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XfinityDena

Official Employee

 • 

3.2K Messages

1 month ago

Thank you for reaching out @user_b2u1ud Are you looking for assistance with troubleshooting your modem or getting back into a lower speed tier? 

2

0

user_b2u1ud

2 Messages

I dropped back to the 400 Mbps service (no term contract) for now. I have to have stability even if at a slower speed.
The website finally shows the correct plan. The app is still showing the 2.1Gbps as the plan.
The website clearly does not deal with a scenario where someone has to change a plan more than once a day.

I was on the 800 Mbps plan on promo for $75/mo (including $10 credit for autopay). That ended and it jumped to $95 ($105-$10).
At that time, it offered the 800Mbps plan w/12mo term @ $80 ($90-$10), but I opted to try the 2100 Mbps plan since I had the CODA56 which is listed as supporting that speed. After trying the 2100 plan, the 12mo 800mbps plan no longer showed as an option.

It would ideal if the system allowed for a 1-2 day trial so that a customer can test viability before officially jumping to a different plan.

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1 month ago

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XfinityDena

Official Employee

 • 

3.2K Messages

The app takes about 1 billing cycle to update. We do not do trials at this time since packages change and so do pricing of those packages. I am sorry you were unable to get back into that previous package. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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