Visitor
•
1 Message
Upgrade
I want to upgrade/change my Internet Speed but Everytime I've tried on the app and on my browsers, it keeps saying halfway through on the streaming services/plans "sorry about that we had a problem on our end" or something similar, I've tried clearing the cache, refreshing, but nothing is working
XfinityThomasC
Official Employee
•
3.7K Messages
5 hours ago
Hello, @user_1eti75 sorry for the inconvenience. I would be happy to assist in upgrading your service. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0