Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_8txplz
1st Topic

1 Message

Thursday, October 3rd, 2024 9:51 PM

Upgrade

Received messages on various television stations that requires me to upgrade subscription in order to get service.. is someone wrong with my subscription?

Question

 • 

Updated 

16 days ago

14

1

0

Was this helpful?

XfinityAldrik

Official Employee

 • 

1.6K Messages

16 days ago

Thank you for reaching out to us @user_8txplz! We have identified restarting the box should resolve the issue within 15 minutes:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues.

(edited)

0

0

forum icon

New to the Community?

Start Here