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user_9b855d
20th Anniversary celebration
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Visitor

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4 Messages

Tuesday, June 13th, 2023 11:51 PM

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Upgrade

All I want to do is upgrade my phone I go to the two local Xfinity mobile stores by me and they don't have anything in stock and they tell us constantly just have customer service order or upgrade but for some reason I ordered a Apple watch not knowing I had a credit limit well now that I am near that limit I cannot upgrade my phone but I get emails left and right and text messages stating that I am eligible for upgrade with turnin of my s22 ultra I'd like to switch and get Apple 14 pro Max and purple 128 gig but no one seems to have it in stock and customer service can't do anything for me maybe it's time to switch carriers then........ All this just because I want to upgrade my phone to an iPhone...

Question

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Updated 

2 years ago

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user_9b855d

Visitor

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4 Messages

2 years ago

And I forgot to mention that all the stores do not have a direct number to talk to somebody that actually works in the store to find out if they have anything in stock but the only way to find out is to get in your car drive there and have them rudely tell you that they don't have it in stock

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CCAbbie

Problem Solver

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1.4K Messages

@user_9b855d I am sorry to hear you are having issues in store. Have you tried to order the phone online and get it shipped instead? 

I no longer work for Comcast.

2 years ago

0

user_9b855d

Visitor

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4 Messages

@XfinityAbbie​ yes… I tried multiple stores, multiple phone calls different people

2 years ago

0

Again

Expert

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31.6K Messages

@user_9b855d​ 

@XfinityAbbie asked if you had tried to order online and have the phone shipped to you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@user_9b855d I wish there was more we can do, but due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. I know you mentioned calling, but you can also reach them by texting 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.   

I no longer work for Comcast.

2 years ago

0

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