Monday, April 1st, 2024 11:42 AM

Upgrade X1 HD DVR Box to 4K(XG1v4) DVR Box

I would like to upgrade my existing X1 DVR box to support a new 4k television.  

Accepted Solution

Official Employee


1.2K Messages

21 days ago


user_0miuic Hello, and thanks for reaching out for help with upgrading your current DVR to a new 4K DVR. I can assist you with getting one shipped out. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


forum icon

New to the Community?

Start Here