Upgrade to Xfinity 4k DVR box (XG1v4)

Good afternoon @user_ox8iq6, and thank you for reaching out on our Community Forums. Congratulations on upgrading your TV and would be happy to ship a 4K X1 TV box to your home. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you!