Upgrade to XB9 or XB10

Hello @Alphamurse, thank you for taking the time to leave a post.  I can certainly understand wanting to take advantage of the latest Wi-Fi technology, especially when you're paying for gigabit-speed internet and have devices that can benefit from Wi-Fi 7 capabilities. We'd hate to lose you as a customer, and we'd be happy to review your account to see what equipment upgrade options may be available. Availability of newer gateway models can vary based on factors such as your service level, location, and current equipment inventory. While we can't guarantee a specific gateway model, we can certainly take a closer look at what options may be available for your account. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.