Upgrade to xb10

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @tharealisttony thank you for reaching out over Xfinity Forums. Working from home myself, I like to ensure I'm on the most up-to-date equipment possible to get the most out of my home network and completely understand wanting to check if upgrading is possible. 

The XB10 was limited to our full duplex locations that offered symmetrical speeds, but there was a recent update that customers on 1 Gig or above non-symmetrical speeds could now upgrade to the XB10 if the equipment is available (there have been limitations in inventory). So you've contacted the right place for assistance and would like to look into the equipment upgrade further. 

- Does your location offer symmetrical speeds, or are you on 1 Gigabit download or above internet speed?