user_k1qh3p Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
user_k1qh3p We appreciate your time in meeting us in a DM, so we could check for eligibility for the new XB10 modem. At this time it is only available in select markets and we determined that your location is not currently eligible for it. Thank you for your interest in the new modem and I hope you have a wonderful rest of your day!
XfinityVictor
Official Employee
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1.9K Messages
2 days ago
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XfinityBillie
Official Employee
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3.8K Messages
11 hours ago
user_k1qh3p We appreciate your time in meeting us in a DM, so we could check for eligibility for the new XB10 modem. At this time it is only available in select markets and we determined that your location is not currently eligible for it. Thank you for your interest in the new modem and I hope you have a wonderful rest of your day!
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