Upgrade to XB10

Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan.

I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier and Wi-Fi 7 capabilities.

Could you please check my account eligibility and schedule the XB10 to be shipped to me or arrange for a professional installation?

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XfinityJon

Official Employee

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825 Messages

3 hours ago

We appreciate your post. Thank you. I will continue working with you by private messaging to assist with your concern. 😀

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Expert

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33.1K Messages

1 hour ago

@pryan001

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please always post your issue in public in the proper forum first so that it can be addressed either by other customers or by an Official Employee.

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Expert

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33.1K Messages

1 hour ago

Moved to Customer Service as this is not Guidelines related.

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Customer Service

pryan001

Upgrade to XB10

XfinityJon

Again

Again

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