Visitor
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1 Message
Upgrade to xb10
I am a current Xfinity customer with an internet plan that offers 1300 Mbps download speeds. I understand that the XB10 gateway is now available for customers on X-Class plans with speeds of X-500 or higher.
I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let me know if I am eligible for this equipment and what steps I need to take to have it shipped to me or installed.
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2K Messages
3 days ago
Hi there, @user_ssieju Thank you so much for reaching out! I do apologize, at this time the XB10, is only available for customers adding X-500 or X-1 Gig speeds.-Richard
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