Visitor
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1 Message
Upgrade to Unlimited Data
So I've been attempting to add unlimited data to my internet plan but have been having issues. I've tried adding it from "My Account" and also from the link xfinity.com/buy/plan/checkout/XFINUDAT
Neither of which have been working and give me either error messages or weird loops of web pages with nonsensical change of plans rates. I currently pay $70 a month for "fast" internet and I hope to add unlimited data to my plan so that I don't incur overage charges. As far as I understand, if I keep my personally owned modem I should be able to upgrade for $30 per month.
Any help I could get in setting this up would be appreciated. Thanks!
EG
Expert
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107.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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2.5K Messages
2 years ago
Thank you so much for taking the time out of your day to reach out. I would be happy to assist you with the current promotions to have unlimited data added to the account. I know even in my own household our data usage has increased and changed a lot since I am working from home and my kids are remote learning. You can monitor your data usage using your MyAccount app and with our Data Usage Center with the link:https://comca.st/3T6DRjh. You can learn more about our packages with the link: https://comca.st/3AfJFOH as well as add them there too! That being said I understand you are getting an error when trying to add the package and I am here to help!
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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