rpowell460's profile

New Poster

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1 Message

Sat, Dec 26, 2020 1:00 PM

Upgrade to Unlimited data

I have my own equipment and I see on the xfinity site that I can upgrade to unlimited data for $30/month, but the link is broken. Is there a customer service rep that can add this to my plan?

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Expert

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25.8K Messages

6 m ago

@rpowell460 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.7K Messages

5 m ago

Hello, @rpowell460! Welcome to the Xfinity Forums.

I'm sorry to hear you are having trouble adding unlimited using our site, but I am really glad you reached out to us here for help! We would be more than happy to work with you to get it added. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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