BrightSkys's profile

Regular Visitor

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1 Message

Mon, Nov 23, 2020 3:00 PM

Upgrade to Unlimited Data

I would like to add unlimited data to my existing internet service.  With more of my family working from home, home schooling, newly added 4k TVs, and increased gaming our internet data usage is growing. I attempted to add this to my account online and I get a message saying the service is temporarily unavailable.  I have my own equipment and want to remain using my own equipment, I am not interested in xFi. My understanding it is an extra $30 per month and starts immediately upon adding it to my service according to your info in the mobile app and your FAQ. Could someone from Xfinity Customer Service help me out? 

Responses

Official Employee

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2.4K Messages

7 m ago

Hi there, @BrightSkys

 

We would love to add the Unlimited Data to your account. I recently added it to my account and have been taking full advantage of it. With working from home and the size of video games nowadays, it can get there quickly! 

 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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