sanjose_FE's profile

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1 Message

Thu, Sep 3, 2020 10:00 AM

Upgrade to unlimited data

Already have Comcast modem rental, trying to upgrade my internet speed as well as turn on unlimited data ($11/mo ?) but the linked pages say that this is temporarily unavailable. Have kids on Zoom for school all the time and need these changes. Support is giving 2 hour wait times for callback, and I cannot do that as I am also working online and not available.

 

Can someone please help so we can get this done online ? I do want to pay more to Comcast, why would you not make it easier  ? 🙂

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Again

Expert

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25.8K Messages

9 m ago

@sanjose_FE 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee

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6.7K Messages

9 m ago

Hi sanjose_FE. Welcome to the Xfinity Forums and thank you for posting. I can assist with reviewing your account and the available internet upgrade options. So that I can assist you, please send me a private message and include your full name and service address. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

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