Visitor
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1 Message
Upgrade to 500 / 500 service
Today I chose to upgrade from 300 down / 35 up to the 500 down / 500 up / unlimited data service -- however after the order went through it updated to 500 down / 35 up. How do I get this corrected? (I did try the Xfinity Assistant and it gets confused thinking I have an outage. I haven't found where I can open a customer support case.)
Thanks,
Nathan
EG
Expert
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122.4K Messages
50 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.5K Messages
23 minutes ago
@user_nater Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to take a look at the account to see if it is eligible for symmetrical speeds as not every location is capable of achieving those speeds. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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