Hello @tylorwalters1, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with upgrading your modem.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Hello :) You've reached the right department, and I'm happy to help. To get started will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?
Hey @tylorwalters1 Great! Please provide that info over the Direct Message/Live Chat, and not over the public forums here. We're excited to help get that new XB8 into your home.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
•
1.5K Messages
2 years ago
Hello @tylorwalters1, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with upgrading your modem.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0
XfinityKrista
Official Employee
•
1.5K Messages
2 years ago
Hello :) You've reached the right department, and I'm happy to help. To get started will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?
2
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