Weemo59's profile

New Poster


1 Message

Tue, Dec 29, 2020 12:00 PM

Upgrade Request

Every time I try to request an equipment upgrade , I get a message to rty again something went wrong



Official Employee


6.1K Messages

5 m ago

Hi @Weemo59! Thank you for coming to the Xfinity Forum to get help with your equipment upgrade! My team would be more than happy to send your equipment if you are still receiving that error message.


To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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