upgrade old cable boxes

Have a couple old RNG150 boxes from 2009. Recently bought a new Samsung 65-inch tv. Wanted to get another cable box for that. Y'all sent some SD box from 2011. Incredibly insulting. Looking to trade in all 3 old boxes/remotes for 3 of your newest, most technologically advanced cable boxes/remotes to watch 4K/UHD programming. Looks like Arris XG1v4 or Arris Xi6 (unless I'm mistaken).

Apparently I'm also being charged $15/month for not returning an old modem that we recently upgraded from. We now have your all in one modem/router combo.

Old stuff for new stuff: So yeah, let's make this happen. Thanks.

Responses

XfinityJorge

Official Employee

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1.7K Messages

8 days ago

user_d92vv8 Thank you so much for using our Forums and for reaching out to our Xfinity Support Team over your Xfinity cable boxes. We are here to work together to make sure you have the equipment to match your new upgrades to enchance your at home experiance. To get started can you please send us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_d92vv8

upgrade old cable boxes

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