Hello, @user_oypqwh. Thanks for reaching our team regarding your Internet concerns. If you made changes and requested them to go through immediately, you should be able to see those changes. You'd want to power cycle your equipment just in case. We can also look at the account and make sure this was completed successfully. Please send a direct message with your full name and address to further assist.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @user_oypqwh. Thanks for reaching our team regarding your Internet concerns. If you made changes and requested them to go through immediately, you should be able to see those changes. You'd want to power cycle your equipment just in case. We can also look at the account and make sure this was completed successfully. Please send a direct message with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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