1 Message
Upgrade gateway email - I get an error on final submission
I received an email to upgrade my gateway on 9/25/2024. When I click on the link I get to a page that says I currently have a model XB6 and I can upgrade to a "New Modem".
"1 device selected to be updated We'll send a Self-Install Kit in the mail." I click "continue" and it takes me to a page asking me to confirm. I check the box about returning the used equipment and click "Submit order". No matter which browser I use, and even on my phone, I get "! Looks like something went wrong Please reload the page and try again."
XfinityTony
Official Employee
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968 Messages
11 days ago
@user_g716zz, hello! Welcome to the Xfinity Forums, and thank you for your first post. I am here to help. I can get the modem upgrade ordered for you. Just send a DM to Xfinity Support with your full name and address to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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user_qy0r20
1 Message
6 days ago
I'm having the same problem.
Posting to access DM
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