Visitor
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1 Message
Upgrade for this experience
I’ve had no major problems with moving my xfinity services. I’ve had the same service for 5 years across 3 addresses. But I’ve just moved to my 4th address with this service and the app is forcing me into a screen that says “It’s moving day” it prompts me to set up my gateway, then confirms my new address, then takes me to a screen that says “upgrade for this experience” and the only prompt it gives me is to sign out. To which I’ve done to receive the same results again. I can’t do anything else with the app, and reps can’t do anything because they can’t reach my service while activation is pending.
EG
Expert
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110K Messages
2 years ago
Moved here to a better board for getting help..
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CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @user_168b8b. Thank you for reaching out to us via our Forums. We will be more than happy to look into the issue for you.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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