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user_s97q2c
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Saturday, April 25th, 2026 5:56 AM

Upgrade failure upon moving

I moved and upgraded my account, and my Peacock benefit—which is a core part of my Gig-speed bundle promoted—is broken due to a known 'account link' system error. Chat support refused to help and claimed it was my fault. I am requesting a manual credit for the inconvenience of paying for a bundle I cannot fully use

Question

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Updated 

10 days ago

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XfinityBenjaminM

Official Employee

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2.9K Messages

10 days ago

 

user_s97q2c Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that Peacock is giving you some trouble. We'll need to take a closer look at your account and see what is going on so that you can resume your included Peacock subscription. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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