Upgrade equipment to XB10?

Question

Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying for service we aren't getting.

zandor60657 · Answer

How are you connecting your devices?  XB10 isn't likely to fix anything if you're using a wired connection from a computer.  It's mostly a WiFi upgrade.  I'd test with a cable if you can.  WiFi causes lots of problems, and if you can eliminate it in a test it helps narrow down what the problem is.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_dowoff,Hi there! Thanks for taking the time out of your Saturday to reach out. I can understand the concern about seeing if it is possible to upgrade to the XB10. I am waiting for my area to become eligible myself. I&rsquo;m really sorry to learn about this experience with the runaround. Especially after visiting two stores. You shouldn&rsquo;t have to chase this any further. We are the right team of experts to help with this over social media. We can help you with both: (1) checking if your area is eligible to have one shipped and (2) fixing the speed/drops you&rsquo;re seeing on your 1.2 Gig plan. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the 'direct message' icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

user_dowoff

Upgrade equipment to XB10?

zandor60657

user_dowoff

EG

XfinityGabriel

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