Upgrade Disney+ to no ads

I've tried to upgrade my Disney+ to no ads through the Xfinity StreamStore multiple times and it gives me the following error every time I try to check out: Sorry about that! We had a problem with our site.

Is anyone else having this problem? How can I upgrade my Disney+ with no ads if I can't do it through the StreamStore? I don't use the Xfinity streaming box, so I can't manage it there.

When I try to get a live agent to help do the upgrade for me, they just give me the steps on how to upgrade through the StreamtStore. I'm getting nowhere with this!

Responses

Oldest First

Selected Oldest First

XfinityQuemekia

Official Employee

•

1.1K Messages

3 hours ago

Hello user_9bbwvp! That sounds incredibly frustrating! It definitely seems like a technical glitch on the site is blocking your Disney+ upgrade.

Since the StreamStore website isn’t cooperating, there is a handy shortcut if you're using our standard equipment.

If you have an X1 cable box and a Voice Remote, you can skip the website entirely.

Just press the Voice button and say, "Manage Subscriptions."

This opens a menu on your TV where you can select Disney+ and switch to the "No Ads" plan directly.

If you aren't using a cable box, try clearing your browser's cache and cookies or opening an incognito window to see if that resolves the error in the StreamStore

0

Customer Service

user_9bbwvp

Upgrade Disney+ to no ads

XfinityQuemekia

New to the Community?