Visitor
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1 Message
Updating Plan: Keep internet, remove mobile, add current phone, and bundle discount?
Hi,
The website refuses to do what I want and I can't connect with a live agent.
I have a current plan of Gig x2 internet plus a mobile line that I only added to get the deal. Now, I would like to renew my plan (and obviously get a discount, why would I pay more for the same service?).
I'd like to keep my internet but remove the current mobile line in exchange for adding my phone/number from T-Mobile. So in the end, I would still have the internet + mobile plan and just switch out the current line.
Some help would be appreciated since I can't seem to make these choices through the site.
XfinityJohnG
Official Employee
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2.8K Messages
4 hours ago
Thank you for reaching out here. I will be happy to take a look at the options we have for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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