updating date of birth for verification

I need help updating my dob for verification. I cannot get verified with the dob i am entering.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

114.9K Messages

14 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAngie

Official Employee

•

2.2K Messages

14 hours ago

user_87nuj8, Thank you for reaching out to Xfinity Support. Try going to xfinity.com/myaccount to make the changes there. If you are still having trouble, let us know, and we can help.

2

0

U

user_87nuj8

Visitor

•

2 Messages

@XfinityAngie I need more help than that. I've already tried your suggestion. There is no option to change my dob.

Like

Reply

10 hours ago

0

XfinityAmira

Official Employee

•

4.6K Messages

Okay user_87nuj8, let us see how we can assist you with getting this updated. Please send us a Direct Message. Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

9 hours ago

0

Customer Service

user_87nuj8

updating date of birth for verification

EG

XfinityAngie

user_87nuj8

XfinityAmira

New to the Community?