Brad524's profile

New Poster

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2 Messages

Wed, Dec 30, 2020 10:00 AM

Updated equipment NOT shipped

I was prompted, through my cable box, to order "updated equipment" at the end of October, stating it would arrive 12/6-12/7. It's still in processing and has never shipped. I've called a couple of times, but get transferred around until they bounce me out of the que and get disconnected.

Responses

Official Employee

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201 Messages

5 m ago

That sounds frustrating! I'd be glad to look into this; please click on my handle (ComcastGina) and send a private message with your name and the service address, as well as any other details about the box or the order, so we can help. 

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