Hello user_nzy7j6, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Without giving any personal information, may I ask what info you want to update?
Don't worry, I am here to help, and happy to do so.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: How to Send Us a Direct Message: To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeffB
Official Employee
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750 Messages
11 hours ago
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user_nzy7j6
Visitor
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4 Messages
11 hours ago
Yes ive tried maybe im doing something wrong
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