Visitor
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4 Messages
Update xfinity
I keep getting emails from weird address to update my xfinity account or my e mail account will be discontinued. Is this a scam?
Visitor
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4 Messages
I keep getting emails from weird address to update my xfinity account or my e mail account will be discontinued. Is this a scam?
BruceW
Gold Problem Solver
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26.8K Messages
8 days ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "click here or lose your access" demand are almost always scams.
Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityDuron
Official Employee
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278 Messages
8 days ago
We are updating our emails to a new format. Do you feel comfortable sending a picture of the email? If it makes you feel better you can send it in a direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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