1 Message
Update xfinity router to xb8
I have an XB6. It’s been ok until recently. The frequency of this problem has increased over time. In the last week or so I am having to manually reboot the router, a couple times a day.
The issue is lost access to the internet. Checking for outage there isn’t one. I used to be able to disable WiFi on my phone, then open the xfinity app to reboot. Now that this is happening multiple times a day the xfinity app says the router is not responding and to do a manual reset.
The router is 2 feet off the ground and has clearance all around it for proper ventilation.
Feels like it is nearing its end of days so I’d like to get upgraded to the xb8 before this xb6 is unusable.
Thank you, Gary
Accepted Solution
XfinityRay
Official Employee
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2.8K Messages
1 year ago
Greetings, @xGary! Thanks for reaching out about the router needing to be rebooted multiple times a day. You did a great job using the Xfinity app to help with the issue and I apologize it is still ongoing. We would be happy to take a look at your account from here. I would like to run a diagnostic report to ensure this is not a bigger problem happening. We can also help to get your modem swapped out.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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