Visitor
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1 Message
Update Service Ticket with Neighbors Phone Number
I have an appointment in 2 hours for Xfinity to fix my internet service. How do I update the ticket to give the technician my neighbors phone number? My neighbor will open the house for the technician if they need to go inside. Thank you!
EG
Expert
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110.4K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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131 Messages
11 days ago
Hello @user_k5q54z Thanks for reaching out with your concerns about your scheduled appointment. I hope the day is treating you well. To manage your scheduled appointments: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments.
Let me know if you still need assistance, I'll be happy to look into this for you.
(edited)
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