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user_jovi9z
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Visitor

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1 Message

11/01/2026 4:16 PM

Update service address typo

I realized that my service address has a typo, and I need to update it. I cannot update it in my account. I tried asking the chatbot, but that is truly one of the worst interfaces I've ever seen and it only kept sending me back to my account (which again, I could not update).

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1 hour ago

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EG

Expert

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122.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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2.5K Messages

1 hour ago

user_jovi9z thank you for using the Xfinity Community Forums page to reach out regarding your address being incorrect. Let's fix it together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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