2 Messages
Update reward status
Hi, I am a comcast customer since 2016 but my reward status is being shown as "Silver" since I moved to a new address recently. How can I get it fixed? Thanks.
2 Messages
Hi, I am a comcast customer since 2016 but my reward status is being shown as "Silver" since I moved to a new address recently. How can I get it fixed? Thanks.
EG
Expert
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109.4K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.6K Messages
2 years ago
Hello, @user_5066ea! Thank you for creating a public post regarding your Xfinity Rewards status concern. I see that we're already working with you via Direct Messaging, and will respond to you there shortly. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further!
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