Visitor
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1 Message
Update outage
Hi There - our service remains out. Yesterday 1/31 text said estimated time of restoration was 725pm, it’s 530pm on Sunday now almost 24 hrs later and we’ve received no updates (it says vaguely as soon as possible) and there aren’t any trucks in our vicinity working on the lines? How can we get some sort of update?
EG
Expert
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115.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.3K Messages
2 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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