Hello user_gknzab thank you so much for taking the time to reach out here on our Xfinity Forums! What was the purpose of the elevated ticket, and were you given any guidance when it was submitted about next steps in the process? We'd love to assist further in providing more information for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
I ordered an iPhone 17 Pro Max and was delivered an empty package. The phone was stolen and I filed a police report like you guys asked. It was said the issue would be resolved in 14 days and it has not even been reviewed in 23 days.
XfinityAlfonso
Official Employee
•
2.5K Messages
2 hours ago
Hello user_gknzab thank you so much for taking the time to reach out here on our Xfinity Forums! What was the purpose of the elevated ticket, and were you given any guidance when it was submitted about next steps in the process? We'd love to assist further in providing more information for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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