Visitor

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1 Message

10/11/2026 4:24 AM

Update on order pick up

Hi need an update since the chat stopped working. 

Oldest First
Selected Oldest First

Official Employee

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4.5K Messages

4 hours ago

@user_scn02n Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love the opportunity to help you with your concern regarding an order pick up. Please send us a DM to Xfinity Support with your full name and address to get started. 

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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