13 Messages
Update on Network Restoration
Hello, I’m just looking to get an in depth update on the restoration of my internet because I work from home and was expected to have it back online at 1:30 via app and is now 3:37pm. Please look into this as I have work to finish by 6pm.
EG
Expert
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114.6K Messages
22 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.3K Messages
22 hours ago
Thank you for reaching out to our team here. I can definitely look into any service interruption from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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