2 Messages
Update on a Modem delivery
Hello,
On August 13th I got in contact with an Xfinity agent via the Xfinity Assistant due to a seemingly broken ethernet port on my current X-Fi modem, and ended up with an agreement to change my plan and have a new Xfinity Gateway modem shipped to me. I was told by the agent that the modem would "get delivered within next 24-48 working hours", and was given a tracking number.
As of today, the modem has yet to arrive, I can't find where to put the tracking number to check, and nowhere I've thought to try has worked. I've tried the Xfinity Assistant, but it hasn't been able to help, and as of right now is ignoring my request to chat with an agent.
So, here I am. Can someone help me with this?
Accepted Solution
XfinityThomasD
Official Employee
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893 Messages
1 month ago
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