Congrats on getting a new card @collins_m. Due to the sensitivity of the information, we are unable to accept your information. We recommend visiting our 'Manage your saved payment methods' support page to change/edit/update your personal information. If you have a saved payment method on file used for Automatic Payments, you will need to turn off Automatic Payments prior to editing existing card information.
XfinityDemitrius
Official Employee
•
1.8K Messages
25 days ago
Congrats on getting a new card @collins_m. Due to the sensitivity of the information, we are unable to accept your information. We recommend visiting our 'Manage your saved payment methods' support page to change/edit/update your personal information. If you have a saved payment method on file used for Automatic Payments, you will need to turn off Automatic Payments prior to editing existing card information.
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