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user_8t9xg3
1st Topic

Visitor

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2 Messages

Saturday, June 7th, 2025 9:48 PM

Update credit card

I am trying to update my credit card and it keep telling me it's declined. It's a new card

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Updated 

1 day ago

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XfinityShawn

Official Employee

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1.6K Messages

1 day ago

 

user_8t9xg3 If you're having issues updating your payment method online or through our Xfinity app, I would recommend to call into customer service. My team is unaable to make any payment updates/changes on our end. 

 

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user_8t9xg3

Visitor

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2 Messages

I would love you and have been trying to find a phone number. No number listed anywhere.

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1 day ago

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XfinityMarshante

Official Employee

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120 Messages

Hello @user_8t9xg3, Our customer service number is 1-800-XFINITY (1-800-934-6489).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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