Visitor

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1 Message

10/24/2026 10:29 PM

Update address

We moved to Burnsville, MN almost two years ago.  Our old address was [Edited: "Personal Information"]

Our current mailing address is:

[Edited: "Personal Information"]

Thank you!

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Official Employee

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4K Messages

15 hours ago

Hello, user_vidqka! Our team would be happy to help update your billing address.

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

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