Visitor
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1 Message
Update Address For Shipment [Edit: Language]
Hello,
First off. This is my first experience with xfinity and it's a complete disaster. I placed an order to switch to mobile to xfinity along with a phone. The shipment was missing the apartment number. I've contacted the "support" twice. Once on friday 4/18 and again today. The first time, they promised me that the shipment was updated after trying to make me place an order. The shipper is still showing it's not. Why is it so difficult to contact a company to have them make changes to an order that I placed with them? If this is the "xfinity experience" I might just cancel the service. This should be a simple process.
XfinityEmilyB
Official Employee
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2K Messages
2 days ago
@user_dk2vm4 Welcome to our community forum and thank you for bringing your experience to our attention so we can make things right. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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