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rotwood
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15 Messages

Tuesday, July 30th, 2024 1:55 AM

Un-whitelist an email contact

How do you do this? Am not receiving email from a certain sender. They claim that it is whitelisted, but I don't remember having done that. Cannot receive emails from the.

Thanks for any help.

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1 month ago

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XfinityAlyssaA

Official Employee

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1.4K Messages

1 month ago

Good evening @rotwood and thank you for reaching out on our Community Forums with your email concerns, we appreciate it. I'm sorry to hear that you are not receiving emails from a certain sender, are you experiencing this issue with any other email addresses? Were you previously able to send emails to that sender? 

 

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rotwood

Frequent Visitor

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15 Messages

No, only 1 email sender. I can send emails to them, but not receive them. Was at one point able to receive emails from them. Not now, though. Thanks for any help.

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1 month ago

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XfinityWilliam

Official Employee

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924 Messages

Thanks for letting us know rotwood. Please check your spam filter and spam settings.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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