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keaton1013
1st Topic

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2 Messages

Tuesday, January 23rd, 2024 10:27 PM

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Unwarranted Increase in monthly bill

I purchased new pods because internet connect has been very inconsistent since I build my home. I had other pods from xfinity but agent told me I needed new pods. I purchased from the site as told and now my monthly bill has increased $50. No explanation and no adjustment in services.  Also, I am not under a contract yet as a customer for many, many years I am not able to get a better price yet my service is spotty and bill continues to rise. 

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Updated 

1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Hello @keaton1013, thanks for reaching out for help with your account. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

 

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keaton1013

Visitor

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2 Messages

I was on chat with xfinity for over two hours, four employees, getting transferred from one to another.  Never resolved my problem and also made changes to my service without me knowing and I just got email about new monthly bill cost and my bill is $484.  Absurd to have to work so hard to get service not to mention how hard it is to even chat with someone who attempts to help yet doesn’t understand how.  

1 year ago

0

XfinityVianney

Official Employee

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2.2K Messages

@keaton1013 We don't want you to feel this way, but I completely understand why you do. With that being said, we are more than happy to do everything we can to assist and thoroughly investigate the matter. We pride ourselves on being a full-service team, and we will be readily available if you wish to contact us directly.

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1 year ago

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